FAQ

Most frequent questions and answers

Yes, we provide worldwide free shipping.

Team Cresta, starts working on your order as soon as they get it, so you are unable to cancel or change your order after it has been placed and confirmed. However, you can return or exchange it once your order is delivered to you.

Crestaofficial.com only sells items in perfect condition, but in the rare event of receiving a faulty item, contact us.

If for whatever reason you are not satisfied with the goods you have received, you can return them within 14-days of receipt. The goods must be in their original condition. All requests for refunds or exchange can be made via our contact form. Once the form is filled out and your return is authorized, you will receive a confirmation email with details for shipping return.

*Please note CRESTA do not cover return shipping costs.

All returns must be made within 14 days of the email confirming shipment.

Check your spam folder and make sure that confirmation@crestaofficial.com and shipping@crestaofficial.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.
If this does not work please contact us as there may be errors with the email address you registered with.

To make purchases on crestaofficial.com it is necessary to register. By creating an account you will access exclusive areas and services dedicated to our customers.

Item search
To easily browse our catalog, select a category. If you wish to find something more specific, use our filters or the website search option.

On each product page, you will find all available sizes and colors, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order
From the item page, select the desired color and size of the product.
Add the product to your Basket.
Once you have finished shopping, click on Shopping Cart.
Select a shipping method and a payment method.
Enter your shipping details and on the following page, your payment détails.
Check that the information you entered is correct and click “Buy Now”.
After a few minutes you will receive a confirmation email with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order is shipped we will notify you with another confirmation email.

Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you will have the option to enter a new shipping address.

Yes, you can see all of the updates of your order. To do this, go to the “my orders” section in your account. If you are not registered, check the confirmation email sent to you.

Crestaofficial.com accepts the following forms of payment: Visa, Mastercard, Cresta Gift Card

Once you have placed your order, you will recieve a confirmation email. If you do not receive an email please contact us.

Your credit card may be refused for any of the following reasons.

– You may have entered some information incorretly.

– You may have reached your credit limit.

– Your card may have expired.

– We may not have accepted the payment method. If this, contact us.

You do not have to pay for delivery service but note that crestaofficial.com do not cover return shipping costs.

Once the return has been approved, you will receive a confirmation email indicating that the refund will be paid into your account within a few days. The period of the payment to your credit card always depends on your bank.

For any query or request relating to our use of your personal data, or to exercise your rights, you may contact us from info@crestaofficial.com